Frequently Asked Questions for Customers


How does it work?

Customers who need something moved list their freight on FreightSeek in just a few simple steps. We'll ask you what you're shipping, the origin and destination points, when you need it shipped etc. Our network of Australian transport companies will then be alerted to your transport request. Transporters will then provide online quotes to move your goods. When you find a quote that is suitable to your needs and budget simply accept the quote.


What can I ship with FreightSeek?

You can ship just about anything. Commercial freight, vehicles, horses and livestock, parcels and packages, boats, shipping containers, household goods... just about anything. Once you list your freight we will alert all relevant transport providers. So if you need a boat transported for example, we'll alert only boat transporters about your freight request.

How do I register?

Simply click here


How do I pay?

After you've accepted a quote from a transporter you will be required to pay a small deposit of around 7% online. This will secure your booking with the transporter.

You will then pay the remaining balance directly to the transporter based on the transporters terms of payment.


What if I don't know the weight or dimensions of my shipment?

No problems. You simply tick the box "unsure of item weight or dimensions" and we will make sure the transporter is aware of this.


What if the transporter needs extra information from me in order to provide an accurate quote?

No problems, the transporter has the ability to ask you online questions about your freight.


Is my shipment insured?

You will need to arrange insurance with the transporter directly. Some transporters offer insurance as standard, some do not. You can view insurance information on the transporters profile before accepting a quote.


<p class="faq-font-size""" style="font-weight: 600;">Can I contact the transport provider by phone or email?

Contact information is not visible until you've made a booking. After a booking is made, FreightSeek provides both you and the transporter with each others details.


What happens after I've accepted a quote from a transport provider?

After a quote has been accepted and your deposit paid, your details will be sent to the transporter. The transporter will contact you within 2 working days to arrange pickup and delivery.


How do I get more quotes?

The best way to get more quotes is put as much information about your freight online as possible. Transporters love this because it makes quoting a delivery easy. If you can upload photos of your shipment that would be fantastic. As they say... a picture speaks a thousand words!


What If I need to change the details of my shipment that I've already listed?

No problems. Simply login to your dashboard and click 'Edit' next to your listing. If you need to change any details it's better to do it as soon as possible as all quotes you've received up to that point in time will be automatically cancelled.


How do I know if the transport provider is trustworthy or not?

FreightSeek is driven by a customer review system. Before selecting a transporter take a look at their profile which contains any reviews from previous customers both good and bad. When your shipment is complete, we'll ask you to take a minute to review your transporter, and this will in turn be helpful to another customer down the track.


Do I have to choose a quote?

No you do not. There is absolutely no obligations to select a quote.


How long does it take to get quotes?

You should usually get a number of quotes within a couple of days.

Frequently Asked Questions for Transporter


How does it work?

FreightSeek is an online freight matching service. You find freight that matches your transport capabilities and provide online quotes for your services. Customers select their favorite quote and book your services online.

How much does it cost?

Freight Seek is FREE to join and FREE to use. You will only pay a small Matching Fee of approximately 7% of the quoted price when you've actually won a job. So all you need to do is make sure you include an additional 7% in your quote to the customer to account for the matching fee and FreightSeek is essentially a free service.

How do I pay the matching fee?

In order for a customer to book your services, FreightSeek requires them to pay an online deposit, thus making sure the customer is genuine. We simply take our Matching Fee out of the deposit, so you never have to worry about receiving a bill from FreightSeek.

After a customer has booked my services... what next?

When a customer has accepted your quote and booked you online, you will be sent an email containing the customers contact details. You will then be required to contact the customer within 2 working days to arrange pickup, delivery and payment.

Can I ask the customer questions before I provide a quote?

Yes definitely. You have the ability to ask as many online questions of the customer as you wish. You can also view questions and answers that other transport providers have asked.

Can a customer ask me questions in regards to a provided quote?

Yes. After you have provided a quote, the customer may ask you online questions before accepting the quote. you will notified by email when a question has been asked.

Does the customer have to choose the lowest quote?

No, the customer can choose any of the quotes provided to them. The customer may choose a quote based on price, transport provider reviews and ratings, or even availability of transport provider.

Will the public be able to see my quotes?

Your quotes will be displayed, but we will hide your username and company details to everyone except the customer who you are providing the quote for.